Commonly asked questions
We’re sure you have some questions, before you enquire, kindly read some of our FAQ’S that may be able to answer any questions you have.
Why others choose La Este Film
When you put your momentous and special day in our hands you can rest assured your experience and memories are in the safest of hands. You’re not just booking coverage. You’re securing calm, clarity, and legacy.
In the face of the critical decision to decide who is best to capture your memories and to alleviate the inevitable stresses of planning such a milestone of an event, you’re ensuring your investment is given wisely.
We personally know how overwhelming it is sorting through service providers that all promise the same timeless and elegant artistry, witnessing beautiful images in abundance and experiencing decision fatigue and the fear of choosing the wrong team. From your first email to your final gallery, you’ll always know what’s next. We take care about how you both feel before, on and after the day, calm in the beautiful chaos.
‘‘Your emails are just lovely guys, honestly we’re so excited, we love you guys!’’
Your imagery will be polished, but never distant and elegant but deeply human. Your experience with us will be as if two (very perfectonist) friends are there with you all day.
With us you don’t need to know how to pose. You just need to be present we’ll guide the rest.
Our 15+ years of expertise in the industry with having been apart of over 300+ weddings, down to earth nature, state of the art Canon cameras, bespoke offerings, highly regarded quality of work, consistency, delivery and multi-back up systems and recognition in multiple publications. Clients admire our polished signature editorial style, our range of services, inclusions and our ability to navigate a wedding professionally. We never sacrifice outstanding quality, client care and our value of human connection.
Bespoke packages
As no two weddings are the same, we offer fully bespoke and customisable packages, please enquire with us in regards to curating the coverage for your special day!
Film photography
We’re pleased to offer it to those who book the La Este All Day package. Please contact us for more information.
Film photography will be developed digitally and published in your curated online wedding gallery alongside your digital wedding photos.
Recommended suppliers
Once we have locked in your date with a deposit every couple is sent a curated list of recommended suppliers that we know and love to work alongside. We will ensure you have a range of options to choose from and ensure your day runs smoothly with handpicked talents we have witnessed whilst capturing weddings.
Destination weddings & multi-day events
We capture weddings internationally and often travel to different parts of Europe and abroad, such a pinch me moment!
Please send us an enquiry to speak in regards to creating a tailored package with à la carte additions to cater our coverage to suit your celebrations.
Can you assist with a timeline?
Full breakdowns and planning timelines are available for booked clients. Every booked couple receives custom timeline support from us as industry experts, gallery curation, planning support and hands-on direction to ensure there is a seamless, calm, and beautiful flow to your day.
How many creatives will be present on the day?
We pride ourselves on our ability to capture every single intricate detail of your day with just two team members, one for photography and one for videography. There is a fee for adding additional photographers and/or videographers. Reach out if this is something you’re interested in and we can provide you with a personalised quote.
Do you travel?
If you're within and hour and half of our location, travel is included. Outside of that we would provide you with a quote based on the package and distance.
Deposit
We only require a 30% deposit to secure your booking.
Remember you can make any dollar amount of payment towards your final total up to two months before the date so you can split up the payments so the bulk total isn’t a huge hit at once.
Extra hours
At La Este films we understand that not every wedding is the same so we offer extra hours above the limited hours per package. They're charged at $350 per hour per creative. A maximum of 11 hours can be booked.
How many photos are delivered?
Depending on the day and how many photo opportunities there are other than the main events/formalities, we aim to deliver approximately 800-1500 photos. We don’t limit the amount given, we provide a specially curated gallery, all touched by us, culled and edited with care.
Turnaround time
For photography it's generally within one to two months. For films the turnaround time for a highlights video is approximately two to three months.
We provide you with preview images 24-72 hours after your wedding
Do we receive preview photos?
You will receive an email and/or text from us in regards to your online gallery link which will beautifully display up to 100 edited photos provided to you 24-72 hours after your wedding day.
Where are you based?
We're based in Victoria, Australia.
We’re awkward with photos
This is something we come across regularly with clients, our years of expertise have enabled us to have no issues creating a comfortable atmosphere for all of our clients that feel awkward in front of a camera, grooms don’t worry we have your back.
Prints
Some of our packages include a certain dollar amount that goes towards ordering your prints. You can order these stunning prints via the website your online gallery is displayed.
Travel time
We often get asked, is travel time between locations we have to go to on the day included as apart of the set hours you have us there for on your wedding day? To answer as simply as possible, the moment we take our first photo is the moment we begin the clock so to speak. If you have a fair distance between your getting ready locations and venue, this does take away from the time we get to take your photos.
Delivery
We deliver our photos and films digitally.
You'll receive your stills and films from us with a stunning displayed and curated online gallery.
Refunds & cancellations
As per the legal contract you sign when you book with us to capture your day, you are legally agreeing to forfeiting your deposit should you regretfully cancel your wedding or cancel your booking for any reason. This is a strict industry standard across all wedding suppliers. As much as we sympathise with those who must make that decision we have held that date and aren’t guaranteed to book it again. We understand this can be frustrating although we do ask you to thoughouly read the contract upon booking to avoid disappointment. Postponements, if you work with us willingly to choose a date we’re available we can hold your deposit and transfer it to the new date. Postponements that are rescheduled for a date we are not available will lead to your deposit being forfeited.