Commonly asked questions

We’re sure you have some questions, before you enquire, kindly read some of our FAQ’S that may be able to answer any questions you have.

Film photography

We’re pleased to offer 35mm film photography to those who are booked the La Este All Day package.

Recommended suppliers

Once we have locked in your date with a deposit every couple is sent a curated list of recommended suppliers.

Destination weddings & multi-day events

We capture weddings internationally and often travel to different parts of Europe and abroad each year.

Can you assist with a timeline?

Full breakdowns and planning timelines are available for booked clients. Every booked couple receives custom timeline support from us as industry experts, gallery curation, planning support and hands-on direction.

How many creatives will be present on the day?

One creative for photography and videography. There is a fee for adding additional photographers and/or videographers.

Do you travel?

If you're within and hour and half of our location, travel is included. Outside of that we would provide you with a quote based on the package and distance.

Deposit

We require a 30% deposit to secure your booking.

Extra hours

Pricing is quoted in our investment brochure sent upon enquiry. A maximum of 11 hours can be booked.

How many photos are delivered?

Depending on the day and how many photo opportunities there are other than the main events/formalities, we aim to deliver approximately 800 - 1500 photos. We don’t limit the amount, we provide a refined and curated gallery.

Turnaround time

For photography it's generally within one to two months. For films the turnaround time for a highlights video is approximately two to three months.

We provide you with preview images 24-72 hours after your wedding

Do we receive preview photos?

You will receive an email and/or text from us in regards to your online gallery link which will display up to 100 edited photos provided to you up to 72 hours after your wedding day.

Where are you based?

We're based in Victoria, Australia.

We’re awkward with photos

This is something we come across regularly with clients, our years of expertise have enabled us to have no issues creating a comfortable atmosphere for all of our previous couples that felt awkward in front of a camera.

Prints

Some of our packages include a certain dollar amount that goes towards ordering your prints. You can order these stunning prints via the website your online gallery is displayed.

Travel time

We often get asked, is travel time between locations we have to go to on the day included as apart of the set hours you have us there for on your wedding day? To answer as simply as possible, the moment we take our first photo is the moment we begin the clock so to speak. If you have a fair distance between your getting ready locations and venue, this does take away from the time we get to take your photos.

Delivery

We deliver our photos and films digitally. 

You'll receive your stills and films from us via a curated online gallery.

Refunds & cancellations

As per the legal contract you sign when you book with us to capture your day, you are legally agreeing to forfeiting your deposit should you regretfully cancel your wedding or cancel your booking for any reason. This is a strict industry standard across all wedding suppliers. As much as we sympathise with those who must make that decision we have held that date and aren’t guaranteed to book it again. We understand this can be frustrating although we do ask you to thoughouly read the contract upon booking to avoid disappointment. Postponements, if you work with us willingly to choose a date we’re available we can hold your deposit and transfer it to the new date. Postponements that are rescheduled for a date we are not available will lead to your deposit being forfeited.